It is the age of RETAILING. Retailing seems to have exploded in our faces in the last few years. The Retail Industry is growing by leaps and bounds all over the world. In India, this hitherto unorganized sector is fast transforming itself into a dynamic and highly challenging organized sector. This specialized sector is creating an enormous number of job opportunities for the youngsters in the country.

Until recently the retail industry has been concentrating only on the brick-and-mortar part of the business. With the retail industry coming of age, the retailers have started realising the importance of the softer aspects that is the human resources.

RETAIL SKILLS

• A course that provides education on Retail.
• Curriculum that provides Theoretical and Practical inputs on Retail.
• An understanding that it is the total experience that a customer comes for, and not just for the ambience.
• Internship at some of the top retail organisations.

People Skills , having been in the retail field and having worked with some of the major retailers in the country, have identified the need for a course that would help to address the need for trained retail manpower.

People Skills is now focusing on providing a highly practical and specialized course in Retail to the young people who would want to make a career for themselves in the retail industry.

ELIGIBILITY

This course is open to all individuals with qualifications of Pre University and above.

COURSE CURRICULUM

Retail Scenario	World India Career in Retail
Retail Basics	Retail Formats Organisation Structure Franchising Retail Measures
Industry Specific Retailing	Apparel Grocery White Goods Automobile Service
Store Operations	Stock Management Till Management House Keeping
Visual Merchandising	Concepts Window Display Merchandise Presentation
Personal Effectiveness	Attitudes Setting Personal Goals Time Management Personal Grooming Communication Skills
Customer Service	Buying Behaviour Customer Expectations Moments Of Happiness Customer Sensitivity Service Edge
Customer Interaction Skills	Pre Sale Process Sales Process After Sales
Up-Selling
Cross Selling
Complaint Handling