Course Details

Retail Scenario	World
	India
	Career in Retail

Retail Basics	Retail Formats
	Organisation Structure
	Franchising
	Retail Measures

Industry Specific Retailing	Apparel
	Grocery
	White Goods
	Automobile
	Service
	Infocomm

Store Operations	Stock Management
	Till Management
	House Keeping

Visual Merchandising	Concepts
	Window Display
	Merchandise Presentation

Personal Effectiveness	Attitudes
	Setting Personal Goals
	Time Management
	Personal Grooming
	Communication Skills

Customer Service	Buying Behaviour
	Customer Expectations
	Moments Of Happiness
	Customer Sensitivity
	Service Edge

Customer Interaction Skills	Pre Sale Process
	Sales Process
	After Sales

Up-Selling

Cross Selling

Complaint Handling

METHODOLOGY

The course curriculum will be highly practical with Audiovisuals aids. It will also include:

· Simulations

· Role-play

· Role Reversal

· Communication Games

· Case Studies

· Assignments and Projects

FACULTY

The course will be conducted by professionals with extensive experience in the Retail Industry, having exposure to Indian and International retail scenario.

Blogs

Dev Baugh Dev Baugh We had heard a lot about it from people who are in the wilderness business. So when we decided to go to drive the coast of Karnataka, we decided that we would spend a couple of days ...
How We Sell - The Fruit Seller I do buy fruits from various places. But my favorite is the place where I have been buying from almost 10 years. He is selling the same fruits as any one else and not giving it to me at a better price.
How We Sell - The shoe retailer Walking in to buy a pair of shoes… I was amazed at the no. of people in the store. I love the idea of being in a store all by myself and when it is quite. But this was not ...
My First Blog Entry Today we are trying to learn blogging. Here is a cut and paste mattere put our value where your money is. Our technology is delivered via subscription. So you pay for what's most important to you. Service. Software that works. And ...
Learning Outdoors ALMOST TEN years ago, Jatinder Mohan had what he thought was a first-of-its-kind, one-in-a-million idea. He imagined taking training sessions for his corporate clients outside classrooms, at trek sites, camp bases and on riverbanks.